Customer Service Training
Could your customer service be better?
Are you at risk of not receiving repeat business?
Is your CSR focused on creating repeat and referral business?
We off an evaluation of your organization from an outsider's perspective (secret shopper> and provide you with an analysis of your current customer service practices. We interview the entire team from your executives and managers to your front-line staff, to create a complete picture of your service. Then we build a best-practice program that is tailored to the way that you do business.
GraceStone Professionals will assist you in:
Defining your customer's true wants and needs
Focusing your CSR team on complete customer satisfaction
Directing your CSR team toward repeat and referral business
|Behavioral DISC Assessment||Personal Coaching||Team Building|
|Customer Service Training||IT Training||Social Network Image Building|